http://mydeviceinfo.comcast.net/. X1 System Refresh Feature Overview - Xfinity Support Can Power Companies Remotely Adjust Your Smart Thermostat? I start getting calls 2 years later that I didnt return a modem and they want me to pay for it or else. A week later the charge was not reversed. In heavy rain, dish and direct tv stop working. Sorry, Ive already found my soul mate. This is typically a very quick process once you have the box connected to your TV, but some Xfinity box users have noted that their Samsung TV does not recognize the device. . The service is great, but thats a bad draw back. You can report an issue by going to the Xfinity Status Center. I had to look up if the airport is a router (thats how non-technical I am). How do I chg mine to my pic, such as my fb profile pic? Once your TV starts scanning for channels, find something to do. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Keep the top portion of the label with the tracking number included, as this will be your receipt. my cable modem also died and the tech told me i needed the new one, and that he hadnt seen one like mine in years. They work the same as any modem and router combo. How to Change or Cancel Xfinity Service | CableTV.com Comcast Orders Staff to Return to Office Four Days a Week - Tech.co Put the equipment being returned into its original box. When I called they admitted they really dont bundle but if you call they will give you a customer loyalty annual discount of at least 20.00 off a month. Then, when you go to watch TV later, youre just flipping through that list. I was assured the $180 charge would be reversed. Communication Services Comcast: Don't Step In The Bear Trap Jun. Im hopeful I can possibly solve via other channels, but not *that* hopeful. I also got the message when he plugged in a brand new Xfinity-owned DOCSIS 3.0 gateway and it started delivering full download speed I was paying for immediately, right out of the box. So, most radios have a built-in tuning circuit that simply checks the amplitude response of radio frequencies. THANKS Well, they dokind of. ;). from $11 due to volume of customers leaving cable tv. I bought one, but havent activated the internet yet. The Comcast bill negotiation worked. They usually just want you to lease one of their modems. Did Comcast sell their modems at one time before they started renting them all the time I have voice. Previously, Comcast was one of the many companies that ended remote working in 2023, but its return to office policy mandated just three days a week at a corporate workplace. Important Information When Canceling Your Xfinity Services Highlight the System Refresh tile, and press OK. Just check your bill, Internet and phone are charged full price individually. If you are still experiencing issues, the audio may need to be reset. Do they make you pay an installation fee every six months? AT&T TV NOW In Windows 11, go to Settings > Apps > Installed apps, then click the ellipsis icon . Best Buy has wireless routers that will work for $50. Like a jack-of-all-trades, he handles the writing and image editing for a mess of tech news articles, daily deals, product reviews, and complicated explainers. Account Management. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. Comcast STILL wanted the receipt. then because they canceled my plan i no longer got any channels. Therefore, what do you do if Xfinity is not working on your Samsung TV? So I ordered the same old SMC model online for $27 and returned the rental. Now comcast tells me that I cannot reach my average speed unless I rent a modem from them. It's an easy process, and it's worth doing for the sake of free OTA TV. Set the modem to only connect to the ISP no DHCP or NAT services downstream; let the router handle those functions. But today, the nice lady assistant told me that she took it off my account. Once you have inserted the Xfinity box into the port, be sure that you have your TV set to the proper HDMI input. Then I change out cable modem and get it initialized over the phone with comcast tech. As of 5/2/19, are you still using that model or did they make you update it too? When I called them to get my new modem/router activated, I asked how and was told to take my old Comcast unit to the nearest Comcast center. . Update: I recently discovered that Comcast is using your leased modem as a public Wi-Fi hotspot (at your expense)! I love these tales of you beating da man, especially Comcast. I didnt know it at the time of installation, but on my first bill, I noticed that Comcast started charging me $3 to rent this modem. They said yes however my modem (Motorola Arris SB6141) isnt VoIP compatible and Ill be damned if I can find anything available for sale that will enable me to use this phone service unless I want to replace everything I currently own. Separate are more stable and can be more easily/cheaply upgraded. Thanks for raising the point though Ill be taking a look online to see what compares to Comcast hardware. AndrewHeinzman writes for How-To Geek and Review Geek. When this is completed, it will then install and you should be able to open the application with ease. I cancelled Comcast in May 2015 due to moving to an apartment complex that would not allow Comcast at all. I now pay $8 @ mo. If youre having trouble finding the Channel Scan option on your TV, then its time to consult the manual. To activate your services, we also provide you with a step-by-step guide. You can create up to 6 profiles with each YouTube TV subscription, so you can set your own profile up to show and record games when your favorite teams play. Account Information 6 Articles. They give you a promo and all of a sudden you are locked into a 2 year contract because I said yes to a promo Im still watching my bill three months later, waiting to see if/when they will ever stop. I am very mad at this point. Learn more about thelimited warranty for Xfinity xFi Pods. Thats hell to the NO! Im ready! If Xfinity is not working on your Samsung TV, clear the cache of the app, reset your network, be sure you have a compatible TV model, ensure your TV is connected to a network, reset the TV, reset the Smart Hub within the TV, and ensure you are using a working HDMI port for Xfinity cable boxes. Tuesday night called and got an advanced tech operator who ultimately said that it was computer and nothing they could do on their end, I had a virus or something. I called their billing service and they told me they made a mistake!!! How to Return Your Xfinity Equipment - Xfinity If you notice that the port is not working, simply switch the HDMI port that you were using to one that is functioning properly. For those who are looking to do this, I have phrase of advice: KEEP YOUR RECEIPT!!! And to think my husband wanted to try Comcast as an a cable provider AGAIN? Charges against Wagner chief will be dropped, Kremlin says Lesson #2: Obsolescence is the second way to get rid of your Comcast modem rental fee. Wow, another great idea to keep customers keep charging them more.So, not only did i hand in my cable boxes ( yes, we had 5 of them ), I cut my cable TV from them, and now handing in my leased modem ( by the way, the newest one is terrible compared to their older model ) and purchasing my own gateway. How-To Geek is where you turn when you want experts to explain technology. To celebrate, Comcast wanted me to upgrade your cable modem for free. mr miller something you may not understand is that the equipment that you purchase or lease isnt designed to have an infinite lifespan manufacturers like arris motorola scientific atlanta and other electronics providers design equipment so that they can update it but with early docsis (Data Over Cable Service Interface Specification http://en.wikipedia.org/wiki/DOCSIS) modems that software can be updated for only so long till theyve reached the maximum life of the device for example when a company like comcast transitions from a docsis 2 (your old gateway) to a docsis 3 (your new one) the maximum speed go from a theoretical 6-12 to well over 50 depending on what service you have how well your lines work what site you are talking to and the actual electrical response of the piece of equipment in your home. To reset the audio on your Samsung TV, you will need to select Settings > Sound > Expert Settings > Reset Sound > Reset. If resetting the audio does not work and the sound is still lagging, verify or disable the SAP or MTS settings by pressing the button on your remote and then change the SAP or MTS setting to Off or Normal. This should cause your audio to then match up to the video that you are playing within the Xfinity app. This process is relatively simple and ends with individuals having access to some of their most favorite movie titles and shows with the simple click of a button. So they have to correct their mistake going back to when they started making it! All it should do is connect to the ISP. To quickly reach a tech support representative, enter the ZIP code associated with your account, then say "technical support" when prompted. When I asked to go back to Uverse which I had for years without interruptions I was told repeatedly I would have to pay for termination fees to switch back. Im afraid Im not very technical, so this confused me some. The same advise would apply, no guarantees on either, but they should be able to coordinate with the correct people to get the answer. If you are not one that has the Xfinity app downloaded to your TV, but are actually using an Xfinity cable box, your TV will have to first recognize the device before you are able to proceed with its setup. Then, ensure that you are using the correct audio output. Im not sure if I need to purpose two products or if that was just your preference. Ken, Its their scam. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. I was kind of irritated, so I started searching and found a list of Comcast Xfinity supported modems & routers. - forums.comcast.net * Available 24 hours a day, 7 days a . Comcast has recently been advertising its Xfinity Supersonic Wi-Fi offering. No, it was my airport. Drop off your equipment at any Xfinity Store or Comcast Service Center. Apple Music vs. Spotify: Which is Better? My monthly bill was about $160 for blast internet delivering ~25mbps, 1 phone line, and HD tv with minimal extras. To test the port, place a previously working device into the port you have your Xfinity hooked up to and see if this device experiences the same problem. It was a 15 minute call with Comcast. I rarely use my landline. How to Scan (or Rescan) For Channels VIZIO/YouTube Scanning (or rescanning) for channels is mostly an automated process. A guy was emptying the box, and told me I could just give it to him, and that they would credit my account once they processed the units serial number which I later regretted, as I had no receipt. Today I will call again and wait for a supervisor who was suppose return my call a wk ago. When I first moved to my existing home, I signed up for Comcast Xfinity high-speed Internet, with wireless networking (Wi-Fi). Saying yes to a promo is not a yes to a two year contract. Weird, huh? Come on, bring it ON! And she said um, no. I purchased a different modem and this time a seperate router and no problem for two years. This is almost 5 months past your post, I own the ARRIS SURFboard SB6183 (164) and used it over a year ago with comcast. hope this helps. The downside when they do this is that they can no longer charge you a rental fee. Its just goofy though that both pieces dropped my speed. Plus the wireless they have sucks, our house is only 1800 sq. Good luck. To find out how to complete both of the actions, refer back to the previous section titled Samsung TV Xfinity Volume Not Working/Lagging.. Naturally, channel scanning would be a pain on a handheld device or in a car. Thanks for all the helpful info. And like any 20-year-old technology, its a little quirky. Channel scanning can take upwards of 10 minutes. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Use an iPad as a Second Screen for PC or Mac, Add a Website to Your Phone's Home Screen, Control All Your Smart Home Devices in One App. This is not true, but dont expect Comcast to volunteer that. Basically, dont call 1-800-comcast with your My wifi is slow BS cause they dont have to listen to it (Thank God). You should have probably gone with an AC model. If you see that your TV is connected to a network though, you may need to reset the network manually. Im trying to escape the same $7.00 fee you did. Any customer using their own device (all in one or not) may have to call the provider to register the device with them. As previously mentioned, Xfinity is an application that has to be downloaded in order to function on your Samsung TV. Heres a list of Comcast compatible cable modems: The Motorola SURFboard SB6121 and SB6141 are popular choices. If I have triple play but dont use the phone service can I still get away with a modem without phone? so i have heard that is you use comcast phone you cannot drop their gateway modem? Also, with the new Xfi, I am told I need to upgrade my equipment to access. Please help! Sign in and visit the Equipment Return page. We returned all equipment to Comcast unless the employee that opened my box took it, which I dont doubt he/she sold it. If your Samsung TV Xfinity remote is not working, press and hold any button on the remote control and see if the LED light flashes on it. The modems I recommend here + Ooma (search for my Ooma review). Returned their modem in the same month at a local office in Memphis, which is the only time I ever went to one of their offices. Fortunately the lady in the research dept. Comcast will eventually write off older router/modem/gateways as customer owned because they dont want to support them anymore. The TV slowly runs through every possible television frequency, making a list of each available channel along the way. California Consumer Protections 8 Articles. Our website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The solution? Do you know if all modern modems/routers are compatible with xfi? I havent even begun to look at switching costs but Im worried Comcast will make this difficult. This is when he told me about Comcast pushing the customer owned status on old gateways. He said, yes. It is obviously a bit of a problem when you notice that the sound coming from your Samsung TV when using the Xfinity app is lagged or not working properly, but it is an even bigger issue when there is no sound at all coming from your TV during the use. The Arris TG862G gateway was recommended by Comcast and several tech support websites. If you have your TV set to the wrong input, it will not recognize the device and you will continue to run into the problem of Xfinity being hooked up, yet useless when it comes to operation on your Samsung TV. I spent days researching every Xfinity supported modem, so you dont have to do that laborious work. When I called to get my Static IP assigned to the CPE router, I was told after a few well-intended attempts by tech-support that they could not assign my static IP to my CPE router. While its fun and sometimes more cost effective to Do It Yourself. Try running another scan, or use. I called comcast tech and asked if upgrading my 5-yr old SMC 8014 DOCSIS 2.0 modem might increase my speed. How have you been able to get rid of your Comcast or other ISP rental fees? If I can just keep these numbers looking good enough until I retire then leave the mess to the next CEO ).think slow death of Sears and JCPenny. COMCAST SUCKS! with them. ), or the account holder has passed away, you can contact Xfinity and request an Account Change Request form. My advice is to cut the cord. I dropped Comcast for the last 2 years and all of a sudden I start getting calls from Complete Recovery it is a service that Comcast uses to harass former customers and accuse them of keeping Comcast equipment. Collapse NASDAQ: TTD The Trade Desk Today's Change (-1.32%) -$1.01 Current Price $75.23 TTD Key Data Points. Do you know how old TVs (and radios) had to be tuned to stations by hand? My ordeal with Time Warner Cable and the 13 year old modem. Sunday, June 25, 2023 - Divine Service for the Third Sunday after Trinity Divine Service Setting 4 (LSB 203) "Lord, to You I Make Confession" (LSB 608). Havent heard replies to the 1 to 2 year old purchased modem that cant/wont accept updates from Comcast. Shortly after, I noticed that Comcast stopped charging me for the modem rental fee on my old Comcast-owned gateway completely. : (. Why do some of the commenters have pics next to their comments and the rest of us just have an icon? If your network has not completely rebooted, you will encounter the same issues as before, as the app will not download or install through a network that is not operating at its full capacity. Instead, your TV keeps a list of which stations are available. Is it true? When I read that I assumed you were talking about an all in one unit, but you ended up buying a modem and router. How can I get around the issue? But you could also buy one yourself and save the $7/mo rental fee. (yes, he told me this). However, I keep seeing blogs with complaints about that device ( problems with wifi, which we need) and recommending a separate modem and VOIP device. However, if you are looking for the application on your TV but notice that it is not showing up, is not available, or cannot be found, what is causing the issue? You get the picture, right? any way, shape or form possible! Ive had both. Thanks for letting me bend your ear. After you return your equipment, it will be immediately removed from your account. I pay $8.00 fee for the modem twice/month! Now maxing my speed rent free. Checked my account this morning and found a zero balance. Hopefully it will pay for itself in about 10 months, and by then,, 5 g here and I can finally get rid of comcast for good. Do you know anything about this product & if its compatible w/ Comcast? It can also be helpful to clear the caches of other applications during this time, as heavy memory from other apps can also contribute to poor running speed or function of applications outside of their own domain. I have heard that impedes performance of the router, modem extender. But if hardware speeds havent increased as much as they used to I guess I could see you point that we all need to wake up and start buying them again Unfortunately theyre not as easy as they used to be to find. Best Modems (to pair with a router below): The following modems have the latest tech and will be able to meet top ISP speeds for many years. Thank you for writing this and motivating me to call and make a change. I once had cable live in my house, but could never change services because the address wasn't in the system (brand new building). I told them I am switching to AT&T and they told me I have a contract Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. And while these steps are different for each TV, the process is pretty similar on every TV out there. The statement comcast killed my modem is not correct in reality what most likely occurred is an equipment failure. TL-WA701ND is a super-cheap access point. On the (very) low end for extenders, theres the EDUP-2906. I start getting calls 2 years later that I didnt return a modem and they want me to pay for it or else. Sun any recommendations for a good, cheap modem/router that I could get on ebay today? The Wagner mercenary boss was accused of "treason" and Russian President Vladimir Putin vowed to crush his insurrection. I currently have comcast triple play, we are getting rid of the voice service. As a result, all TVs are going to lose track of local channels slowly. I am so pissed! I called yesterday and was able to go from the triple play to the DUO with just TV and internet and save about $80 per month. If you are able to find the Xfinity app on your Samsung TV, you will then select the app and begin the downloading process. For residential service a simple setup is just a few SIP phones and the Voice provider may offer features such as basic IVR routing (You can design your own and record the messages), control Time of Day responses to calls, call queues (waiting for answer when all lines are busy) Voice mail, Hunt Groups, and Fax Receive and forward to email. Well honey, I work for an attorneys office and I will gladly battle your a$$. We'll call you within two business days of receipt to confirm your request. If you have a long-seeded disdain for Comcast or other profit-driven corporate giants, like I do, you will enjoy this how-to story. I would avoid all-in-one units. Hmm thats odd. However, if you have a Samsung TV and find the Xfinity application, but notice that the app will not download or install, what can you do to resolve such an issue? If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Mail a cancellation request, including your first and last name, service address, account number and phone number to: Comcast Cable ATTN: Service Change Requests 1701 JFK Blvd. We have Xfinity and have the Blast service. Call Xfinity tech support for issues such as: We need something that will work with our landline phone and internet. I want to get a power-full unit that will work on patio too. You'll see a page with important information, including: Your final bill details. I now have a new contract for another yr. For people with less than 100Mb packages, that probably doesnt matter very much. . Now wheres my damned refund? I work for comcast and have never managed to get our computer system to recognize a VOiP modem that did not come from Comcast. Comcast provides 20Mbps in my area. I already have two apple TVs and two apple airport express in the house so didnt need the comcast wifi anyways!!!!! That means you have to rescan every time you move, every time you buy a new TV or antenna, and every time a local TV station changes to a different broadcast frequency. If your address isn't in the system, none of the level 1 front end people will be able to help you. If Xfinity is not working on your Samsung TV, clear the cache of the app, reset your network, be sure you have a compatible TV model, ensure your TV is connected to a network, reset the TV, reset the Smart Hub within the TV, and ensure you are using a working HDMI port for Xfinity cable boxes. What would anyone recommend for a cable modem with voice capability for use with ComCast if I dont want to rent theirs? So now, I will be charged something henceforth for something which I am not using (never mind all their other services that I dont use!) Man .. Beautiful .. Please note the following approximate amounts of time it will take for Xfinity services to be restored after a payment is made: You need to scan for channels every time theres a change in local broadcast frequencies. Seasonal Xfinity Voice: $8.00/mo. This setup would be as fast as anything Xfinity offers and pay for itself in just over a year (versus Xfinity xFi modem rental fees). Ive been a Comcast customer for years and just recently upgraded to an X1 triple play package that included xfinity voice (I was using Vonage previously). Oh no! I discovered it didnt handle the phone. Ill have to update the post. (Saying "System Refresh" into your Voice Remote will take you to step three.) Thanks for the inspiration. I appreciate all the info your article has provided, but the Motorola gateway you recommend seems to be dated, with the reviews mainly from 2011-13. 4 or 5 times a day the service screen shows up trying to connect to the satellite. Older Pods can't be exchanged for the new model (2nd Generation). Im trying to get a voice + internet bundle from Comcast (business, because I need static IP, even though it is a residence). I also recently took a look at the new Wi-Fi 6E versus Wi-Fi 6 versus Wi-Fi 5 technology to determine if Wi-Fi 6E is worth the cost. This post may contain affiliate links. Report Issues with Your Xfinity Services - Xfinity Support Im a comcast user but am contemplating switching to direct Tv. The challenge is that you have to set up your own phone system, decide how you want the routing, time of day changes, etc. I have a very good wireless router I bought about 5 years ago I pair with whatever modem is needed for my current ISP. Does anyone know of a good wireless cable modem that Comcast supports? On FRI of last week (4/26/2013) Comcast contacted me about my rental fee and said they were going to charge me for the months I have missed. They have others for around $80. Xfinity | Appointments So i ordered an ARRIS modem which payed for itself with my first months savings. You could also check out the article Samsung TV sound not working if this article didnt help you resolve Xfinity sound on Samsung tV. I thought I would tough it out until the contract was up. Again, he suggested it probably would. Ive had the same one for 7 years no problems. I recommend getting an access point as theyll have better speed and stability. Well,,,,,Um,,,,,less than $10 for 2 incoming phone numbers with 3 possible calls for each line.