managing multiple locations effectivelymanaging multiple locations effectively

Be sure to track key performance indicators (KPIs) for each location. Its a lot of back and forth that might take up valuable time. The downside to corporate managing reviews is that corporate doesnt know everything that is happening in each location. Managing multiple locations is a big change from managing the day-to-day operation of a single location. Social norms. And collaboration is important. In a multi-site environment, committed and capable management is mandatory. Dig Deeper: Building Systems to Manage Your Business, Managing Multiple Locations: Adopt New Technology. This challenge actually sits at the forefront of their strategic planning. It makes sense locally and nationally to have the best possible chance at outcomes. So they co-create as much as possible, with the idea that everyone can benefit from shared knowledge, skills and expertise. By developing clear communication channels, you can ensure everyone is on the same page and issues are addressed promptly, leading to better collaboration and improved customer satisfaction. In the franchise model, some locations are given free rein on their marketing and customer service. Thomas Friedman was onto something when he wrote his book, The World is Flat. His process and unique approach to cosmetic dentistry is the reason why so many of his patients come from out of state to see him for their smile transformations. "Communication is the key to collaboration with your offices, coworkers, and clients," he says. At some point, especially if you plan to expand to multiple locations, youll want a strong management team in place at each location so you can focus on business development and the big picture. Create a set of clear, standard expectations for employee behavior, regardless of location. A new wrinkle in terms of technology is that many firms have begun to equip all of their employees with smart phones such as the iPhone as a way to enable them to access any web-based technology regardless of where they are, including many new applications. If possible, get your whole group together once or twice a year for staff meetings, brainstorming and team building. However, for all the positives and opportunities it offers, there is a myriad of challenges that arise unexpectedly from it too. Please note: While we ensure that all links and email addresses are accurate at their publishing date, the quick-changing nature of the web means that some links to other websites and email addresses may no longer be accurate. Having individual locations manage their reviews means that you need to have a designated person or team at that location with proper training. Build and foster an environment and culture that encourages openness and collaboration across locations. Terms Current Evidence and Controversies: Advanced Practice Providers in Healthcare. Depending on the type of business you own, companies with multiple locations should look for software and apps for: Using tools like these saves everyone time, allows for fewer errors, and frees you up for big-picture thinking and revenue-generating activities. How to manage multiple business locations effectively - Planday Here are a few ideas on how to better manage your reviews across locations or franchises. Cella is an award-winning leader in consulting, staffing, and managed solutions for creative, marketing, digital and proposal development teams. The risk and indirect consequence is employee burnout, or dissatisfaction and low morale.. When things get busy at your primary location, it can be hard to give your employees based at other locations the time they deserve.2. This can help save time and money, as well as improve communication and coordination between your various locations. According to the 2015 ECP Compensation Study, office managers who are responsible for multiple-location practices are earning, on average, 31.5% more than those managing single offices. 1. 1. Some industries lean more into a need for centralized review management than others. Consider setting up regular meetings or using collaboration software to stay in touch with your team. The material is NOT copyrighted, however, please use the following citation: Sargent, M.S . Ready To Drive Profitability To Your Practice? While opening up new locations can be exciting, if not properly managed, these venues risk falling victim to 'silo syndrome.'. Hopefully, it also leads to increased sales and profits. This can easily lead to an "us-versus-them" mentality.6. At Growth99, we specialize in providing dental practices with the technology and digital marketing solutions they need to streamline operations, drive growth, and provide a better patient experience. Standardization ensures that each business is following the same sets of processes and procedures. Cognitive therapy for depression - PubMed Structure your time accordingly. Think of it as if youre going to franchise your business and need to create a road map for others to follow detailing how everything works. "When your people feel good and that they matter, they will perform better," he says. 10 Tips for Managing Multiple Offices at the Same Time Cultures vary internationally and domestically. Develop standard operating procedures for each location. Your first choice is having the corporate office manage all the reviews, whether its a franchise or multi-location. Click here for an important message. The right technology simplifies your operations and helps your business function more smoothly. "An employee with everything needed to exercise good judgment except either the authority or sense of responsibility to do so is worth little," says Lantham. Hopefully, you already have a strong bench of trustworthy and reliable employees whom you can rely on to run the original company since youll likely spend most of your time at the new business when it first opens. In this scenario, the corporate office has a marketing or customer service team that can handle the volume across all locations. Register here to receive a monthly update on our newest content. Below are seven ways you can effectively manage operations across multiple sites. Implementing performance metrics and tracking is crucial for managing multiple locations effectively. And they ensure that the makeup of those meetings are representative, diverse and inclusive of the organization as a whole. Ensuring consistency across all locations. Managing a dental practice with multiple locations can be challenging, especially if youre trying to maintain consistent quality of care and excellent customer service across all sites. There are also different regulations governing businesses with employees in other states. Encourage an open exchange of information and viewpoints, and create a culture that supports collaboration among team members working from different locations. In manufacturing, location gives you an edge. Recognize that Each Facility is Different. The bottom line in managing multiple locations, says Martinez, is to help make everyone in your company feel motivated and part of the team, regardless of where they do their work. Depending on the industry youre in, Yelp and TripAdvisor are also important sites to claim your business on. Its good for morale and encourages cohesiveness over distance. At Are Aesthetics (pronounced AIR), the experts are dedicated to providing advanced and refined cosmetic treatments that enhance, restore and reverse signs of aging while maintaining each patients natural beauty. In addition, standardization can help improve communication between multiple businesses. Dig Deeper: Building the Best Virtual Workforce. If you neglect this aspect of running your business, you do so at your own risk, particularly in a business with multiple locations. Your site manager is responsible for managing support staff, projects, and client satisfaction, as well as implementing technology, processes and procedures. Every effort was put into offering opportunities to share views and expertise. If you dont build a process for user adoption, the tool will fall flat. And, of course, you need to be careful to select meeting venues that are equipped with the appropriate technology requirements. Do that before you open any new locations. CEOs come together a couple of times a year to discuss to share ideas and concerns. Business-related laws, ethics, and practices. What you dont want is having a corporate office read the review, talk to the location about it, have a meeting to discuss options, respond to the review and then have the location handle the solution when the customer comes in again. Location intelligence This refers to the ability to collect and analyze data about your multiple locations. Just because something works in one area doesnt mean it will be equally successful in another. Some of the benefits of standardization include: Improved efficiency: When businesses follow the same set of standards, it helps to improve efficiency and productivity. It shows employees that you care about both branches by visibly taking an . We are excited to guide and support you through this experience, with the ultimate goal of making you look as good as you feel. Combining over 30 years of experience and expertise, Lexmark is proud to offer enterprise-class and built-for-SMB devices and features to customers worldwide. Internal communication is also key. At Growth99, we can help you standardize processes and procedures across all your locations, ensuring that your team provides consistent care and drives business growth. Manage Settings 4. Workers at each of your manufacturing facilities have the same goals, which are to be productive and see the business as a whole succeed. Getting used to managing high level tasks over multiple locations is tough, with or without the help of an enterprise VoIP system. businesses with employees in other states, Choosing the Right Location for Your New Business, Simple Steps for Growing Your Business Workbook, How To Build a Strong Leadership Team: 9 Actions To Take. Site selection When expanding your business to multiple locations, its important to choose the right sites. Be respectful of the differences between people and cultures. But when you cross cities or states or even countries, you wade into different cultures and demographics. These tools allow you to manage appointments, track inventory, and communicate with your team in real-time, among other things. A clear plan is essential to build trust between locations. If you can confidently answer yes to these questions, then its time to take the next steps. Once youve identified the communication channels you need, ensuring everyone uses them effectively is essential. Managing multiple locations is a big change from managing the day-to-day operation of a single location. You have to be able to trust your managers, especially when you cant see them. Tips for Effectively Managing Multiple Office Locations Standardization is an important part of multiple-location management. How to delegate your responsibilities across multiple offices. Companies increasingly feel the need to expand their reach into new marketsboth domestically and internationallyfrom a very early age. This ensures all employees understand what they're . Though the realities of cost and time commitment means the implementation has not been easy, Iasci is satisfied overall. All employees need to be trained to a documented company-wide standard. Feel amazing. A possible third model would be blending these two. Centralizing inventory management can help businesses gain visibility into inventory levels across multiple locations, making it easier to manage inventory effectively. Fortunately, with a well-planned strategy, you can make tackling the challenges of managing reviews across multiple locations easier for your team. Its the best of both worlds: corporate can track performance and trends and even reply or allow permissions for individual locations. The organization has also made use of smaller working groups and task forces to deal with more specific items. "Systems will allow you to duplicate offices and grow faster with reduce training times and supervision.". Ensuring a consistent message is communicated to all locations at the same time and in the same way ensures no one feels isolated and everyone remains engaged. Dig Deeper: How to Improve Your Communications Skills. This will enable you to work share across sites and, perhaps, time zones. Visit each facility as often as you can. Each location marked leads to its own Page where the individual location manager can reply to the reviews. As a creative leader you will need to focus on: Following are some relevant points that every creative leader needs to take into account in order to successfully manage multiple locations. The positives outweigh the negatives and we want to continue to provide opportunities for these cross-divisional projects., To be sure, organizations with multiple offices seem to benefit when staff from all levels are included in the development of processes and projects. Anything that cannot be sent electronically, must be mailed, which causes time delays and increased effort.4. . The hospitality industry, however, does rely on individual locations performing well and tracking the differences between them. Take Job Skills, a nonprofit that started with four employees in one location in 1988 and has since grown to eleven locations across the GTA. The organizational structure you put in place in each location should reflect and accommodate the different needs of each location. Your success rests on the shoulders of people you rarely see. With over 7 million printers deployed in more than 170 countries, Lexmark helps customers print, secure and manage documents with ease. Technology can play a vital role in streamlining operations and increasing efficiency across different locations in your dental practice. Though Habitat for Humanity Canadas national office is located in Toronto, they boast staff in various other locations across the country. How do you decide which review model is the best for your business? The benefit is that you control the brand image, communication and responses. For many entrepreneurs, the answer is to expand their businesses to multiple locations. Organization is the basis for managing multiple locations effectively, allowing you to deliver a consistent brand experience and, ultimately, grow your business. Disclosure Policy Personal-privacy laws. Further, client satisfaction surveys can provide feedback to confirm how well sites are working toward delivering the desired client experience. In addition, its smart to check with your attorney and accountant to make sure the current business structure of your company (C Corp, etc.) These objectives can be tough enough for the average nonprofit to attain but when the organization has multiple offices, challenges can sometimes be multiplied. Keep the lines of communication open. Piracy Prevention If the location is established on several review sites, Google will average out the star rating. Standardization is an important part of multiple-location management. Tips For Managing Multiple Teams in Multiple Locations Managing Multiple Locations - Energy Software Consider creating a company intranet to keep all your employees informed. Opening multiple locations raises your company profile and introduces you to new customers and additional markets. A holiday party, company picnic, or group outing to a ballgame are all excellent team-building activities. Were very much about working together in beneficial ways, explains communications manager, Angela de Burger. At Growth99, we can help you select and implement the right central system that meets your specific needs, helping you to streamline your operations and increase efficiency across all sites. Once youve established a good communication system, use it! 7 Tips to Managing Remote Employees in Multiple Locations Set clear expectations. But geographic growth involves logistical complexity and management finesse. Content Creation: Crafting A Compelling Online Presence For Medical Aesthetics, Building an Effective Lead Magnet: How to Create a Compelling Offer That Attracts Quality Leads for Medspa and Plastic Surgery Practices, Marketing Over the Life Cycle of Medical Aesthetic Practices. Conduct regular one-on-one conference calls with each facility. This will allow you to see how each location is performing and identify any areas that need improvement. Strategies For Managing Multiple Locations: How To Streamline - Growth99 Management of multiple business locations depends on the management aspects but we can't ignore or underestimate the process techniques that are also important. Youve worked hard, and your small business is flourishing. All this management work needs to have concrete results. At Growth99, we can help you establish clear communication channels across all your locations, ensuring that your team can work together effectively, no matter where they are. By following a set of standards, businesses can reduce complexity and ensure that each location is running smoothly! With everyone so busy, however, user adoption has been iffy. Is your current business running smoothly? Such automation tools help to ensure the success of in-house creative teams in maximizing efficiency in creative operations and resource management. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. There are a few different ways to implement multiple location management, but the most common is through the use of technology. How to Effectively Manage Multiple Locations Keep everyone on the same page and avoid communication breakdowns with easy-to-implement information systems Boost morale by helping employees at other locations feel like part of the gang Minimize tension between off-site workers and "corporate" This involves considering factors such as demographics, competition, accessibility, and zoning. To communicate and collaborate effectively, its essential to establish clear lines of communication between all your locations.