pentair warranty claimpentair warranty claim

Heater was purchased from a Pentair supplier through ***** I am a retired engineer and know a little about chemistry. Click the Forgot password link on the sign-in page. I have unplugged everything (checked filters and inspected the inside) and started over with the same result. I asked they reply with an alternative and I did not hear a response. Then, you can visit the Pentair warranty website and select your product category. endobj Noncompliance with applicable codes, and ordinances including without limitation, plumbing codes. Blank reward form and warranty cards are available below if you did not receive them at purchase. It is my A pool shop that sells these robots, or Marinas, can run a diagnostic on it (unfortunately, only shops can do that, Maytronics didnt allow end users to have access to diagnostics). pentair. 152 0 obj The company has been around since 1966 and has since become a leader in the pool and spa industry, offering a wide range of innovative and reliable products and solutions. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. How do I update my email address for receiving claim notifications? The pumps they offer have been built to be reliable and powerful, ensuring optimal performance and efficiency. Again I apologize, and I do hope your concern gets resolved. by phone, two replacement gateways, and a free replacement battery backup unit, I put it back in the water and now it works for about 2 minutes then dies. Whats wrong? Additionally, Pentair pool heaters have several safety features and troubleshooting solutions that should help in resolving any potential problems before needing to replace your unit. All comments can be viewed by clicking on the Chatter tab of the claim form. Thank you. I spent close to 1000 dollars out of pocket to resolve the issues I've had with their equipment and yet it still does not operate or perform as intended. I bought it directly from their store online at pentair.com I reached out to their **************** and described the issue. endstream Each serial number must be submitted on a separate claim. Click the CPS Instructions link found under the Claims Processing System. Shame on Pentair selling these battery backup units to the public. Limited Warranty. Additionally, Pentair offers excellent customer service and a knowledgeable and experienced staff that can help you find the perfect solution for your pool and spa needs. 163 0 obj Aqua Spas & Pools will not performwarranty service on Pentair products purchased elsewhere unless the request is generated through Pentair. Pentair Warranty | PooltecServices Hopefully it's covered under warranty. No. You work for Pentair as a company despite it being the pool/spa sector. All Parts must be purchased and processed through the local Distributor. Jeff has guided his sons to become masters in the trade and looks forward to one day handing over the keys to the kingdom. I have emailed and called the Consumer informing them that we are ordering them a new Manifold. JavaScript is disabled. As a matter of policy, BBB does not endorse any product, service or business. The consumer can reference Work Order, WO-********. The only manufacturer exception to this warranty policy is Pentair. *Please submit an image of the nameplate of the pump being repaired with every submission of a warranty credit request. By Email: Send an email to the Pentairs Customer Support team at [emailprotected]. 920-682-0161. PDF 151629.R PG 1 PRELIM ENG outline 10-22-13 copy See the Warranty information below and repeat the steps for your specific equipment. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PENTAIR DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH REGARD TO THE PRODUCT(S), PART(S) AND/OR ANY ACCOMPANYING WRITTEN MATERIALS. Damage caused by negligence of any third party, including Buyer, or failure to properly maintain Products as specified in the owners manual. I sucked it up and spent $4000 on a new heater again professionally installed. Pentair products are designed to be reliable, efficient, and long-lasting, so you can rest assured that you are getting a quality product. The above warranty is applicable to the original owner only, beginning on the date of purchase and is not enforceable by any third party. Our pool pump broke in September of 2022 and was still under warranty with Pentair. That's all you need. You can take it out of the water and power it up with the covers off and the robot up on a block to see if all the self-test steps happen. They will likely find a water pump motor fault or overload. Plastic manifold on the heater sprung a leak within 4 months of installation. The light stops blinking on the robot and it stays still. PDF 2,4 2, 4 T 4 Produc Getting the runaround on a warranty claim again. The warranty on products and/or components not manufactured by PAES, is limited to the warranty, if any, provided by the original manufacturer of said product or component. I took everything out. Those parts should be recorded in the Service Incident Lines section. You must submit claims in the currency in which your account was set up. Warranty period for repaired goods remains at 1 year from shipment of original goods. All secondary customers of these Products and Parts must submit warranty claims with their direct suppliers. %PDF-1.6 % I will check it again this evening and then contact Marina if I cant get it going. They sent me an Amazon link to purchase a filter, which has been out of stock for months and says " we don't know when this product will be available." In itself, this warranty period is too little for an LED. My pool heater stopped working, I called Pentair. Pool chemistry is and has been perfect. Busy schedule? Keep at it, they will answer eventually. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. PDF Pentair Residential Filtration Warranty I also contacted Maytronics and just got this reply . If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Their pool filters use a unique design to capture debris down to the microscopic level. Claims Processing System Warranty Summary Please note: The Owners/Instruction manual you received with your Koolaire machine may have indicated a one year warranty. Manitowoc, WI 54220 Accordingly, Pentair is not responsible for any such warranties or representations. Please consider. Buyer shall then ship the Product or Part, freight prepaid by Buyer, to the address indicated, together with a RETURN GOODS AUTHORIZATION form obtained from Pentairs Customer Care and a brief description of the problems encountered. I looked up the local dealers and I found AR Stoneworks here in Clarksville. 2. After multiple emails to their customer support no one has responded. Yes. Pentair Intelliflo 3 VSF Wifi pump WITHOUT Intellitouch or Screenlogic - Homeassistant integration? I honestly think the process is designed to get you frustrated and to give up My case number is TS02958527. Pentair Water Pool and Spa, Inc. warrants its products as follows:Limited Warranty: Pentair Water Pool and Spa, Inc. warrants its products to be free from defects in material and/or workmanship for a period of one (1) year (parts only) from the original date of purchase or installation. Koolaire - Warranty Pentair Mastertemp 250 Warranty | Trouble Free Pool By Phone: You can contact Pentairs Customer Service team by calling their toll-free number 1-800-831-7133 (24/7). The faster the pump speed the louder the knock, but its never been that big of a deal. *Failure by California and Quebec residents to complete the product registration form does not diminish their warranty rights. In Europe, they have manufacturing sites located in Italy, Germany and Spain and distribution centers located in France, UK and the Netherlands. Manitowoc - Warranty Pentair Warranty Obligations Should a defect in workmanship and/or material in any part covered by this warranty become evident Take it apart and check for obvious obstructions. It performed for about a month and then fails to connect appropriately. The company has since discontinued the product with NO knowledge of contacting people who have purchased it in the last 6 months. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');The exact length of the warranty on a pool pump varies depending on the manufacturer and specific model. In North America, Pentair has manufacturing and distribution sites located in 7 states, including California, Florida, Georgia, Indiana, New Jersey, North Carolina, and Virginia. Then, you can visit the Pentair warranty website and select your product category. Generally, claims are pended for information prior to denial to give the user an opportunity to provide requested information or make changes to the claim. Pentair even offer homeowners a wide selection of energy saving and eco-friendly products to save on energy bills. 0 The warranty is only valid to the original customer that purchased the product. startxref 4. All Red outlined fields are required. main | Warranty & Claims We apologize about the Consumer's frustration. Please complete all information and submit original to Pentair Water, Warranty Department. I got home and checked the impeller, everything looks perfect in there and its clear of debris. 4. Any new postings here are unlikely to be seen or responded to by other members. In the event that a consumer is unable to get warranty service on a product they purchased through another source, Aqua Spas & Pools will gladly repair/replace their parts or equipment at the consumers expense in order to get their product operating again. return the unit to the retailer for a full refund. It has repeated this process several times I retry it. See the Warranty information below and repeat the steps for your specific equipment. Please try another location. W * Service Center . You will need your service team account number to begin a claim. Pool heaters will last longer when maintained regularly and kept in good condition. what is the link? Learn more about warranties available for Pentair products. Warranty Report The motor needs to be replaced. The consumer should reference work orderWO-01545372, and **** Services of ***** at ************ if they would like to know the status of when the service date will be. How do I access the Claims Processing System, i.e. I haven't received any of the rebates they promised when I purchased all their equipment. <> Please review the Limited Warranty and Extended Warranty terms and the table below for information on coverage length and warranty exceptions for your pool and spa equipment. Affordable Reliability. However, ultimately, the manufacturermakes the final determination on allwarranty matters. To file a Pentair warranty claim, the first step is to identify the product category that the item falls under. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. #1 We have had our new build down here in FLA for about 8 months now. Welcome to our online pool warranty claim submission portal. Pentair Hydromatic warrants its products against defects in material and workmanship for a period of 12 months from the date of shipment from Pentair Hydromatic or 18 months from the manufacturing date, whichever occurs first - provided that such products are used in compliance with the requirements of the Pentair Hydromatic catalog and techn. Parts and equipment purchased from othersources must be handled through the company the parts and/or equipment was purchased from. Damage caused by negligence, or failure to properly maintain products.6. In this case, a second Service Incident Line must be created with a different causal part. 5 year partand labor warranty - evaporator, 5 years compressor parts and3 years labor, 5 years compressor parts and 2 years labor, 3 years parts and labor warranty on cap, housing, hardware and mounting assembly (does not include filter cartridge). Where is my rebate? 21 complaints closed in the last 12 months. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_30',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');The frequency with which you need to replace a pool motor will vary based on the type of motor, its condition, and how often it is used. If you are not sure if your Pentair product is still in warranty then simply download the form . Not a problem. The company operates 10 major manufacturing facilities located in the US, Canada, Australia, and Europe. I purchased my pool through Pulte homes, the system came with a 3 year warranty as a package. Pentair Warrior SE Cable and Motor Replacement, Looking for someone who is parting out a Pentair/Maytronics Warrior SE / Prowler 920, With over 300,000 members, TFP is the largest and most influential pool & spa website on the Internet. Denial of Warranty Claim A warranty claim may be denied under the following circumstances: 1. In the case that the unit is not serialized, select the Non-serialized item check box located under the Serial Number field. This ensures that your pool remains clean and safe while being more cost-efficient than other pool filters. Over the course of the last several weeks, Pentair SWG Warranty | Trouble Free Pool In the case that the unit is not serialized, select the Non-serialized item check box located under the Serial Number field. *This company may be headquartered in or have additional locations in another country. Frustrating. 3. Well guide you through the process. You cannot re-open a claim that has been denied. under this warranty. The reason is simple: TFPC (Trouble Free Pool Care) is a methodology, not a product that you must purchase. Pentair needs to do a way better job at providing quality products and support for their products that fail to provide the function they were purchased for! Here you will be able to get more specific contact information for Pentairs business areas and locations. Select Your Product Category Pool Products Warranty Information Product Registration Water Softening & Filtration Products Warranty Information Still have questions? I'm trying to find what the warranty is on it but all I can find is referencing some card I don't have. We apologize for the Consumer's frustration here in regard to his warranty for his cleaner. I went out last night to find the service light on and water leaking from underneath. Regular maintenance, including replacing corroded wiring, ensuring the proper PH levels and treatment of chemicals, air and water flow, is essential for the longevity and safety of your pool heater. Hayward Industries is a leading global manufacturer and marketer of swimming pool and spa equipment and accessories. If you have a Pentair product and it has failed in its warranty period, then you can fill in the form below and we can then action and place a claim to Pentair. PAES . LIMITED WARRANTY: Pentair warrants its products to be free from defects in material and/or workmanship for a period of sixty (60) days (parts only) from the original date of purchase and/or installation. 6 months no rebate. The system will allow you to complete the claim form electronically and immediately submit the claim. <. Can I submit more than one serial number on a claim? But you can at least see of the drive motor and directional actuator run properly. Pentair pool products are made all around the world. Damage caused by water freezing inside the Product. What is the 2nd hardest substance in body. We are offering the Customer a new pump and will ship to his home with the understanding that the Customer is in charge of the installation cost to have the pump replaced.